3 trial bottles in. A 10-bottle reorder out. Here’s what one customer said about our PRINTLIQUID™ Printhead Cleaning Solution for Pigment Ink — in their own words.
We usually publish technical guides. This post is simpler: a real customer, a stubborn clogging problem, and the WhatsApp messages that followed. We’re not naming the customer or their company for privacy reasons — the quotes below are exactly as written.
The problem: i3200 heads that kept clogging
The customer prints corrugated cartons on a Saitu single-pass printer fitted with Epson i3200 printheads, running water-based pigment ink. When we asked whether the head was clogged or just due for routine maintenance, the answer was blunt:
“Yes it gets clogged many times.”
If you run pigment ink, you know this pattern. Pigment doesn’t dissolve — it’s solid particles that settle and stick inside the head’s narrow channels. The printer’s own cleaning cycle clears some of it, the head prints for a while, then blocks again. And on a carton line, every clog means downtime, wasted ink and spoiled boxes.
The trial: just 3 bottles
We recommended PRINTLIQUID™ JH3611 (250 ml) — a cleaning solution formulated specifically to break down pigment sediment, not a general-purpose fluid.
The customer didn’t want a big first order from a new supplier. Fair enough — our MOQ is 1 bottle, so they took 3 bottles for trial. We issued the PI, shipped by FedEx, and sent the SGS-issued MSDS along with it, so their team had the safety documentation before opening a single bottle.
The verdict: “Product is very good. Need 10 bottle.”
A few days after the package was signed for, we followed up to ask how the test went. The entire review:
“Hi product is very good”
“Need 10 bottle”
Two lines — and a jump from a 3-bottle trial to a 10-bottle production order, more than 3× the trial quantity. Nobody reorders a fluid they don’t trust inside an expensive printhead. To us, that reorder says more than any spec sheet.
Why it works where generic cleaners don’t
- Dissolves pigment sediment in ink channels and nozzle plates — not just the surface ink.
- Printhead-safe. Non-corrosive to the piezo elements, nozzle plate, adhesives and seals in i3200-class heads — unlike alcohol or industrial solvents, which can clear one clog and quietly shorten the head’s life.
- Restores complete nozzle-check lines — print quality comes back fully, not partially.
- Reduces repeat clogging in long-term use — exactly the “clogs many times” pattern this customer was fighting.
| Product | PRINTLIQUID™ Printhead Cleaning Solution for Pigment Ink |
| Model | JH3611 |
| Capacity | 250 ml per bottle |
| Suitable for | Pigment ink (water-based pigment systems) |
| Typical heads | Epson i3200 and other piezo heads running pigment ink |
| MOQ | 1 bottle |
| Documentation | SGS MSDS available on request |
Running pigment ink on i3200 heads? Try it the same way
One reason this worked: the customer used the right cleaner. We make separate solutions for pigment, dye, sublimation/disperse, reactive/acid, DTG/DTF and UV inks — each ink clogs a head differently and needs different chemistry. Not sure which fits? Send us your ink type and printhead model and we’ll confirm the match before you order. (Background reading: Printhead Cleaning Solution Guide: Types, Uses & Best Practices.)
Then run your own low-risk trial: start with a bottle or two on your worst-behaving head and judge for yourself.
→ PRINTLIQUID™ Printhead Cleaning Solution for Pigment Ink — product page & inquiry
Or message us on WhatsApp with your printer model and ink type — we’ll get a PI to you the same way we did for this customer.
Customer details withheld to protect their privacy. Quotes reproduced unchanged from the original conversation.
