In a highly competitive market environment, how to provide customers with a good shopping experience? How to establish long-term partnerships? You will find a lot of articles from google.com, so I will not repeat them. Sometimes, only one tiny step will let you win the battle. I am glad to share my experience with you. In the end, I will attach a chat record between me and a Panama client.
First, let’s talk about what will make you lose clients. If we talk face by face, they can know from your gesture, attitude, voice, and whether he is welcome or not. Everyone is not a fool. Also, your professional is the most important, because a professional will give you a big chance to choose yourself. The last is service. Some sales only do some steps, he is good, but not perfect.
What I have done for my clients all around the world is professional service. Price is surely important, but Johope has already been in the field for about 18 years, so we have the best prices. Professional I mean, back to printing, when a client says I am dealing with a Fortune printer made in Dongguan City, I will find my experience in my mind quickly ” Who is Fortune, what do they sell, what is the best printer they are making, what printer parts we can supply ” So when they asking the question, I have prepared, I can reply even I can give suggestions. Service, I mean, after receiving the payment from clients (VIP clients after giving the bank slip), prepare the order urgently to ship the order within 3 working days. Take goods photos for clients before packing, and after packing, send the package photos, and also give a tracking number. A lot of sales will stop in this step, but being a professional sales, you can’t, you should track the number from time to time until it is delivered, and should keep updated with clients in any case he forgets it.
My Panama friend, bought an Epson dx4 print head, a dx7 golden print head, a Toshiba CE4M print head, a print head cable, a Roland laptop, and other products. I will not list. Because of tracking, when the goods are in customs, we call clients time to do the clearance, call local express, and if anything we can help, contact us. Then, customers expressed their praise and recognition for our services and products.
Johope technology, make the best even better.